City utility bill has new look

    When city utility customers receive their monthly bill next week, they’re going to notice some changes.
    One of the most noticeable will be the graphs showing that customer’s usage for the past 12 months, but a lot of other changes, some people have been asking for, are also included.  
    Several months ago, the city started using a new company to process its credit card transactions.
    City Clerk/Administrator Jo Leyland told council members Monday night, city staff decided to move one step further. Now, Bill Flash will also prepare and mail the bills, email bills and provide online bill pay services customers have been requesting.   
     For many years, city customers have been requesting the option to pay online, Leyland said. The change enables the city to now offer that option.   
    The online bill pay portal will be on the website: mypro viderlink.com. Customers will be able to pay as a guest by simply putting in their customer number and their form ID, both of which are located on the new bills. In the sample bill included with this story, those numbers can be found in the box at the top right.
    Customers will also be able to sign up on myproviderlink.com to manage other services, such as whether to receive emailed bills or bills through the post office.  
    In addition, they will be able to access some of their usage history or past bills online.   
     For questions or comments, customers can contact Leyland at the city office, 308-882-4368.

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